Feedback is a word that can send shivers down even the most confident professional's spine. For many, the mere mention of receiving feedback triggers a surge of anxiety, causing palms to sweat and hearts to race. Why does this simple act of communication evoke such strong emotional responses?
The truth is, feedback taps into our deepest insecurities and our inner desire for approval. It's not just about the words being said; it's about how those words make us feel. Many people struggle to receive feedback constructively because they perceive it as a personal attack rather than an opportunity for growth. This perception can lead to a defensive stance, preventing them from viewing feedback as valuable insights and a tool for personal and professional improvement.
Imagine a junior software developer named Sarah who has just joined a prestigious tech company in Singapore. She's excited about her new role but also nervous about meeting the high standards expected of her.
Initial Project and Feedback
In her first major project, Sarah develops a new feature for the company's app. She works diligently and is proud of her code when she submits it for review. However, her team lead provides extensive feedback, pointing out several areas for improvement:
- The code isn't as efficient as it could be
- Some parts don't follow the company's best practices
- The feature lacks proper error handling
Two Potential Reactions
At this point, Sarah could react in two ways:
- Fixed Mindset Reaction: Feel discouraged, defensive, or even angry. She might think, "I'm not good enough for this job" or "My team lead is too harsh."
- For Growth Mindset Reaction: Sarah could have view the feedback as a valuable learning opportunity.
Sarah's Growth Mindset in Action
Here's how Sarah demonstrates a growth mindset:
- She thanks her team lead for the detailed feedback.
- She asks for clarification on points she doesn't fully understand.
- She requests resources or examples to help her improve in the identified areas.
- She revises her code, implementing the suggestions.
- She seeks additional feedback on her revised work.
The Outcome
Over time, Sarah's approach leads to significant improvements:
- Her code quality improves dramatically.
- She develops a reputation as someone who is eager to learn and easy to work with.
- She gains confidence in her abilities while maintaining humility.
- She starts mentoring newer team members, sharing the value of embracing feedback.
This example illustrates how embracing feedback with a growth mindset can lead to our personal and professional development. Our willingness to view criticism as an opportunity for improvement rather than a personal attack allowed us to enhance our skills and advance in our career.
The Gift of Feedback: Reframing Criticism as Opportunity
If feedback is a gift that is not wrapped nicely, it can sometimes be challenging to accept, especially when it doesn't align with our self-perception or comes across as criticism.
Remember, feedback is not a judgement. Yes, feedback may make you feel anxious and doubtful at times. Reframe that mindset to tell yourself: feedback is a chance to gain insight, learn and get a different perspective.
Creating an Environment for Open Communication
To foster open communication, managers can cultivate a safe work environment where team members feel comfortable sharing their thoughts or feedback. This involves managers genuinely listening, adopting a non-judgmental attitude, and ensuring that team members' concerns are heard and respected.
Organisations can provide various platforms for employees to share their feedback openly, such as email, face-to-face meetings, suggestion boxes, and online forums. Employees can choose the platform they feel most comfortable with to share their feedback with the organisation or manager.
Embracing feedback is a crucial step on the path to continuous improvement. By reframing criticism as an opportunity for growth, and fostering an environment of open communication, we can grow exponentially for both personal and organisational success.
Challenge yourself to actively seek out feedback in your professional life, and approach it with an open mind. By doing so, you'll not only enhance your skills and performance but also contribute to a culture of continuous improvement in your workplace. Start today by asking a colleague or mentor for constructive feedback on a recent project – you might be surprised by the valuable insights you gain. 
Written by:
Fenni Choo, Head of Marketing of ILSFenni is a vibrant marketing professional known for her infectious enthusiasm and collaborative spirit. She believes that teamwork is the secret ingredient to achieving extraordinary results — whether in the boardroom or at home! When she's not creating campaigns, she's baking up a storm or navigating the joys of conscious parenting.
Catch her blending creativity with a dash of sweetness!
